Telephone System Support - What Makes It Good?

In the 21st century world you are dependent on communication for smooth functioning of your business. You teams need to be constantly in touch with each other and your vendors. You also need to answer to all queries of your customers to earn their loyalty. In such a scenario it becomes important for you to invest on a good telephone system. Panasonic, Siemens and NEC telephone systems are among the best in the market. You also need to make sure that your service provider also offers you quality telephone system support. Here we shall discuss a few things that make system support good and desirable.

• Service Helpline – The firm should have a service helpline where you would be able to report all the problems that you have been facing with your telephone system. Ideally these calls should be handled by qualified engineers instead of sales people as they would suggest immediate remedies and at the same time register your request for further support
• Service Level Agreement – Service Level Agreement act as a guideline for support services and you must insist on a SLA with your vendor. This safeguards your interest as a customer and also speaks about the professionalism of the firm.
• On-Site Assistance – Make sure the firm you are choosing offers you on-site assistance as this ensures that any hardware problem would be dealt with. Certain firm only offer you remote assistance and this isn’t enough when the system has developed a technical snag as it needs to be handled by a qualified engineer. Also keep in mind that they respond in a short time as disruption in service affect your business directly.
• Support Charges – Most vendors would offer you free assistance for a limited period of time upon installation of the system. But you need to gather detailed information on their fee for offering assistance beyond this time period. Compare these rates between different firms as this will help you choose the best vendor in the market.